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« Buzz & Social Networks | Main | File-sharing Goes Social »

October 13, 2003

Powazek on Moderation and Secrets

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Posted by Clay Shirky

I missed this last year, but Derek Powazek of Designing for Community wrote a piece on the design challenges of moderation systems, and the way such systems can actually encourage users to game them. He goes into some detail about the way Slashdot's numbered karma system led to rampant karma-whoring, where users treated slashdot not as a forum but as a kind of social pinball machine, where the goal was simply to make the karma number go up. (His understanding of the system's weakness pre-figured slashdot's eventual move to named karma categories -- Good, Excellent, etc) He also contrasts the positive and negative aspects of slashdot with MetaFilter and Kuro5hin, and ends with an assertion about the need for social secrets in moderation systems (something I've been wondering about vis-a-vis Nutch):
Still, it's important to remember this essential truth: Any complicated moderation system that makes its algorithms public is eventually going to fall victim to gaming. So my advice is, if you're going to use a community moderation system, make it as invisible as possible. No karma numbers, no contests, no bribes. Rely on social capital and quality content to get your community talking, and develop a system that helps you moderate without a lot of fanfare. The bottom line is, if you take away the scores, it's hard to play the game.

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