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January 12, 2004
Togetherness, Wiki-style
Posted by Ross Mayfield
Today's Wall Street Journal Business Solutions collumn by Michael Totty is on
wikis for rapid collaboration. It highlights
Socialtext and describes distributed software development and customer care use cases.
The biggest advantage of the wiki is that it reduces the team's reliance on overused e-mail, which in most offices serves as the last repository for all important information -- whether it's to organize contacts, store the daily to-do list or whatever. "E-mail is a tremendously overloaded tool," Mr. (Gary) Boone (from Accenture Labs) says. The wiki "may represent a sweet spot between nothing or just e-mail and these more elaborate systems."
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