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May 5, 2004

Ad Hoc Collaboration in a Crisis

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Posted by Ross Mayfield

Sean Gallagher threw up a wiki when a division of Ziff Davis was locked out its offices and saved the day:
Under normal circumstances, I don't recommend running a mission-critical application for a large media company on a $7-a-month Web hosting account. But it worked in a pinch. I did a quick test of the Wiki, posted a sample page to provide some basic user documentation and instant-messaged the Wiki's URL and user and password information to the rest of the eWEEK.com team members—well, at least the ones who had Internet access. And in a few minutes, the work was once again flowing. At 4:30 p.m. yesterday, Sprint managed to restore the Internet connection to our Manhattan office, and once again we had access to our corporate workflow solution. The Wiki, having served its purpose, went quiet; I archived the text files created in it to a CD and flushed them off my Web host. But it's still there if we need it. And odds are, we'll need it for something.
Of course, could have done all this with two clicks with Socialtext, by anybody, but that's not the point. There are moments when the flow of works break down and real people save the day. This is where new practices are discovered.

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