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June 3, 2004
Wiki for Group Communication
Posted by Ross Mayfield
Just published a case study for how the
1UP.com division of Ziff Davis media used a hosted wiki for group communications. The results are a pretty compelling value proposition:
"We used to have over 100 group emails per day. Now it's rarely one per week, we've saved a month in a four-month software project, and everyone is on the same page...saved us 25% of the time of a four month project," said Tom Jessiman. "We couldn't have done it any other way. Otherwise we would have been stuck in endless meetings, trying to keep track of decisions with printouts and lost emails. We always know the latest version, and had archives of older versions. If there was any debate about something, someone would always say -- go look at the wiki."
100 group emails per day add up to over $1M in soft costs. Part of my
email is dead(kinda) rant. More on the business side of wikis in
BusinessWeek and
eWeek over the last week.
Comments (4)
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1. Emptor on June 4, 2004 2:36 PM writes...
One of the articles linked says that "when a network failure cut off e-mail and Web access throughout the company's far-flung operations... [o]ne group installed a quick and dirty Wiki."
It sounds like the story has been distorted (or was perhaps never real). If Web access is down, how do you access the wiki? Well, maybe it's only external web access that's down, and you use a local server. But then why not just use local email?
Permalink to Comment2. Seb on June 4, 2004 3:27 PM writes...
I'm pretty sure the wiki was offsite, on some server somewhere.
Permalink to Comment3. Ross Mayfield on June 5, 2004 5:17 PM writes...
And the employees were offsite
Permalink to Comment4. xian on June 6, 2004 3:59 PM writes...
I wonder if calling the application a "whiteboard" might hasten corporate adoption, since people are already accustomed to brainstorming together with those colored pens?
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