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« del.icio.uus Tag Stemming | Main | Embedded del.icio.us - Tagging's future illustrated »

January 31, 2005

Guilt is Good

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Posted by Ross Mayfield

Dan Bricklin picks up a thread from Shelley to AKMA and Winer on blog post categorization (David Weinberger tracks it, but also see his recent newsletter on tags and Jay's comments) to suggest Guiltlessness as a design criteria for a type of successful system.

I think Dave has pointed out a key problem with tagging. It seems like a nice idea but it requires us to always do it. The system wants 100% participation. If you don't do it even once, or don't do it well enough (by not choosing the "right" categories), then you are at fault for messing it up for others -- the searches won't be complete or will return wrong results. Guilt. But because it's manual and requires judgment you can't help but mess up sometimes so guilt is guaranteed. Doing it makes you feel bad because you can't ever really do it right. So, you might as well not play at all and just not tag.

This is the opposite of what I was getting at in my old Cornucopia of the Commons essay about volunteer labor. In that case, in a good system, just doing what you normally would do to help yourself helps everybody. Even helping a bit once in a while (like typing in the track names of a CD nobody else had ever entered) benefited you and the system.Instead of making you feel bad for "only" doing 99%, a well designed system makes you feel good for doing 1%. People complain about systems that have lots of "freeloaders". Systems that do well with lots of "freeloading" and make the best of periodic participation are good. Open Source software fits this criteria well and its success speaks for itself.

In Cornucopia of Cooperation and Social Spillover, I suggested that tagging was an example of the Volunteer Manual method of building a database. I still find this true, because:

  • Blog post categorization is still not tagging, but will be soon
  • Tagging in del.icio.us and Flickr supports freeloading and rewards contribution

Categorization in blogging still lacks a easy tagging interface. In Typepad today, for example, you have to (a) add a new tag to your list, and (b) be done if you want just one tag, or (b) select multiple tags from your list. Encouraging one tag is categorization, is the pursuit of topic by design.

The Topic Exchange (nod to Phillip and M2M's Seb) lets you categorize your post through a trackback or manual entry into a topic channel on an aggregating site. More persistent groups within this system had a fascination with RidiculouslyEasyGroupForming, such as social software bloggers. Easy New Topics (nod to Matt and Paolo), took additional steps to enable extensible categorization within the blog client and easy group forming around topics. K-collector's pioneering implementation of ENT did bring together some early adopter bloggers around select topics, not too coincidentally among those more fascinated with ontology like KM bloggers. Note that contribution to these systems is not a byproduct of regular use (without adding a category, your post is not added to the database) and has relatively high transaction costs. Since use centers around formed groups, I would agree that guilt may come into play.

You can, and many do, use del.icio.us and Flickr without adding tags to links and pictures as objects. You still contribute value to the system, the object itself, which others can pick out of the stream to add value. When you do tag, however, you gain the reward of your own organization and the emergent structure of the group. Use centers, first and foremost, around individuals instead of groups, so guilt is barely a factor.

Dan's original example of Napster demonstrated Cornucopia effects where Greed is Good. You can take advantage of the common resource, but as a byproduct, you contribute to the commons, thereby increasing its value. But it must be noted that in some social systems, Guilt is Good. In particular, it can be used to curb negative behavior and even freeloading, which can increase the value of the system. UCLA researchers have highlighted the role of shunning in social systems:

"Up to this point, social scientists interested in the evolutionary roots of cooperative behavior have been hard-pressed to explain why any single individual would stick his neck out to punish those who fail to pull their weight in society," [Anthropologist Robert] Boyd said. "But without individuals willing to mete out punishment, we have a hard time explaining how societies develop and sustain cooperative behavior. Our model shows that as long as it is socially permissible, withholding help from a deadbeat actually proves to be in an individual's self-interest."

Perhaps a system isn't social if it only has first order commons dilemmas (governing the resource) and doesn't support management of the second order (governing each other). When a group explicitly forms around a tag, guilt may come into play (for example, shame on you people for not posting really ugly and fairly pointless parking lot photos!), and that's not necessarily a bad thing.

Comments (8) | Category: social software


COMMENTS

1. Julian Bond on January 31, 2005 2:23 PM writes...

Some good points there about the importance of making the UI work simply. IMHO del.icio.us and flickr have done the first bit of making adding and creating new tags really easy. What they've missed was added by the late lamented nutr.icio.us, a simple way to re-use tags you've used before and which other people use.

Imagine a blog system with a tag field on the blog entry form where you can put in comma separated or space separated tags in free form. Just below that is a list of the top 50 tags you've used before. Clicking on one, just copies text into the field. Now you can add old tags with one click and add new ones just by typing them. I've coded this in my custom Drupal installation. Be nice if the mainstream blog tools copied it.

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2. Ross Mayfield on January 31, 2005 4:24 PM writes...

Sounds a lot like adding categories in Socialtext!

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3. Otdirect on January 31, 2005 6:10 PM writes...

Thanks

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4. Joshua Porter on February 1, 2005 6:52 AM writes...

I don't buy Bricklin's worry about guilt (even though it may be good). The systems rely on the aggregate behavior of many people, and so the few guilty folks who don't even tag for their own benefit don't matter. (and, as you pointed out, their act of adding the content if the first place is something the system can use).

Other aggregate systems like Search Engines have shown us this. MILLIONS of web pages are tagged incorrectly. But they're either ignored or in the aggregate somewhere down the line.

Bricklin goes on to say that people in a system "need to not need to always do it", meaning that systems shouldn't rely on everyone always tagging. I agree with this, but I don't see del.icio.us as requiring anybody to do anything beyond the initial addition of the bookmark. It still works even if only a subset of people choose to tag.

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5. Earle on February 1, 2005 1:33 PM writes...

"Blog post categorization is still not tagging, but will be soon"

WordPress hierarchial categories are recognized by Technorati tags, for instance, http://www.technorati.com/tag/cell%20phone.

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6. Earle on February 1, 2005 1:41 PM writes...

"I think Dave has pointed out a key problem with tagging. It seems like a nice idea but it requires us to always do it."

True, tagging is spontaneous and random where categorization is pre-conceived and ordered(relatively)

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7. Phil Wolff on February 8, 2005 2:44 AM writes...

Announcing the Jewish Mother MT-Plug-In, guilt trips with nagging via IM. "Have you posted today?" "When are you giving me grandchildren?" "Are you tagging like you should?" "Have you tidied up your blogroll?" "Shouldn't you be cleaning up your address book before you start subscribing to new feeds?"

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8. Ross Mayfield on February 8, 2005 9:02 PM writes...

LOL

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